Privacy Policy

Last updated: 01 September 2026  |  Pearl Wellness Spa

This Privacy Policy explains how Pearl Wellness Spa ("we", "us", "our"), operating the website pearlwellness.in, collects, uses, and protects the information of our customers and website visitors. By using our website or services, you agree to this policy.

1. Information We Collect

• Contact details you give us: name, mobile number, email address.
• Booking / service details: appointments, services chosen, and related notes.
• Messages you send us via WhatsApp, phone, email, or our website forms.
• Basic technical data such as browser type and pages visited (via standard cookies/analytics).

2. How We Use Your Information

• To book, confirm, and manage your appointments and services.
• To send you booking confirmations, reminders, offers, and service updates — including through WhatsApp, SMS, or email, where you have shared your number with us.
• To respond to your enquiries and provide customer support.
• To maintain our internal records and improve our services.

3. WhatsApp & Messaging

We may use the WhatsApp Business Platform (Meta) and similar messaging services to communicate with you about your bookings and offers. We only message customers who have provided their contact number to us. You can opt out at any time by replying STOP or by contacting us. We do not sell or share your WhatsApp number with unrelated third parties for their own marketing.

4. Sharing of Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate (e.g. messaging, hosting, payment) — only as needed.
• Authorities or law, when legally required.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We keep your information only as long as needed for the purposes above, or as required by law, after which it is deleted or anonymised.

7. Your Rights

You may ask us to access, correct, or delete your personal data, or to stop sending you marketing messages. To do so, contact us using the details below.

8. Cookies

Our website may use basic cookies to improve your browsing experience. You can control cookies through your browser settings.

9. Age Restriction (18+ Only)

Our spa services are strictly for adults aged 18 years and above. Entry and services are not permitted for children or minors under 18. We do not knowingly provide services to, or collect personal data from, anyone under 18. If we learn that we have collected such data, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us